FAQs

WHAT IS THE AVERAGE SHIPPING TIME?

Our shipping days are Mondays and Thursdays but for more information on shopping please view our detailed Shipping & Returns page.

WHEN WILL I GET MY ORDER?

You will get your order depending on the kind of shipping you choose at checkout. Processing time and shipping times are two different things.

WHEN WILL MY ORDER SHIP?

Your order will ship after it has been processed. Processing time is usually between 1 to 3 WORKING days.

WHAT IF MY PACKAGE IS LOST?
Please double check your address before confirming your order to make sure your order doesn't go to someone else's address. If you typed a non existing address, your package will be shipped back to us and we'll ship it to you again. however, if it doesn't get back to us, we are not responsible for it ; which means  that you will not receive another product or get a refund. 
 
WHAT IF MY PACKAGE HAS BEEN DELIVERED DAMAGED?
If you have received a damaged product please email us within 1 day of receiving your order at "Info@elysiandeluxx.co.uk" with evidence and order number attached.
 
CAN I CANCEL OR RETURN MY ORDER/GET A REFUND?

We advice that you read the description of any product carefully before purchasing.You cannot cancel an order after 24 hours of purchase also, we do not allow returns due  the nature of products.  

GENERAL SKINCARE QUESTION

ARE YOUR PRODUCTS SAFE TO USE ON SENSITIVE SKIN?

Yes, our products are suitable for extremely sensitive skin and sensitive areas, being made from all-natural and organic, non-harmful ingredients. We do recommend that you conduct a small patch test in case of any allergies you may have.  

DOES ELYSIAN DE'LUXX MAKE ALL OF ITS OWN PRODUCTS?

Yes, all of our products are made in- house, carefully packaged and sent from our warehouse to your home! We use PPE in the production of all products (aprons, gloves, catering hats, masks).

CAN I USE YOUR PRODUCTS ALONGSIDE THOSE PRESCRIBED TO ME BY MY GP?

Although all of our products are natural and organic, if you wish to use these in conjunction with steroid/topical ointments, we advise that you seek your GP’s advice before mixing medication with natural ingredients.  

I'M ALLERGIC TO ONE/SOME OF THE INGREDIENTS, WILL I HAVE A REACTION TO YOUR PRODUCTS?

Although we use natural and organic ingredients in all our products, this doesn’t mean that it may not cause a reaction, we advise that you patch test all products before use in order to avoid any possible reactions!

ARE ELYSIAN DE'LUXX PRODUCTS SUITABLE FOR VEGANS AND VEGETARIANS?

Yes, all of our products are vegan, paraben-free, toxin-free and organic. 

WILL AN OIL BREAK ME OUT?

There are some skin types that are considered ‘true acne’ that experience a skin condition that affects the hair follicles and oil glands. There is an overproduction of sebum and a weaker hair shaft which restricts the ability for the oil to flow to the surface and form part of the barrier function. There are many oils in various forms that are considered ‘comedogenic’ and will further block these glands which will accelerate breakouts. Our products are non-comedogenic.  

WHAT IS THE BEST WAY TO APPLY AN OIL?

If you are using oil on its own we recommend applying it while the skin is still damp or with our Soothing Rose Facial Mist. Massage approximately ¼ to ½ dropper and warm between palms. Smooth over face/neck/chest avoiding eye contour area. The massage will help stimulate circulation by assisting the blood and lymphatic system.

I HAVE AN ALLERGY TO SYNTHETIC FRAGRANCES AND PERFUMES?

We only use certified organic essential oils that have been chosen for their medicinal properties and therapeutic effect on the skin.

 HOW CAN I TELL IF A PRODUCT IS BREAKING ME OUT?

The best practice is to introduce products individually so you can easily determine products that are not agreeing with your skin. Product breakouts generally appear as small bumps underneath the surface of the skin, or small black heads or milia. Sometimes these will occur as your skin purges synthetic products or becomes used to a new ingredient. Introducing products slowly will allow your skin to adjust. 

HOW LONG WILL IT TAKE TO SEE A DIFFERENCE IN MY SKIN?
Natural and organic skin care have a balancing, detoxifying effect which is a long-term program with ongoing results. For some products, you may see a difference immediately, as skin gets a super-dose of nutrients and moisture. For other products, such as the Age Defiance Collection and Vital Elixirs, the repair work is happening at the deeper layers of the skin and results may take a few months. Generally, most people new to the brand will see a visible difference and improved skin health within a couple of weeks and an improvement in skin conditions such as wrinkles and hyperpigmentation within three months.

Plant based ingredients have active constituents like antioxidants, carotenoids, flavonoids, polyphenols, vitamins, minerals and essential fatty acids that encourage the skin to regenerate, hydrate, tone, stimulate, heal, nourish, relax, and tighten.

To reach the optimal goal of clear, radiant skin you'll need to balance your internal system through a well balanced, nutritional program based on unprocessed, whole foods. 

HOW DO YOU KNOW IF A PRODUCT IS REALLY ORGANIC?

The use of the word 'organic' in a company name, on a label or in marketing means diddly squat. Check the percentage of the organic content on the back of the label. This will be found in the ingredients panel.

  • Organic products have a shorter shelf life because there are no synthetic preservatives. To guarantee a longer shelf-life we recommend store all products below 25ºC
  • Keep away from heat and direct sunlight.
  • Organic cosmetics can sometimes have an unusual plant based scent. This is because synthetic and chemical fragrances aren't used to mask the natural odour.  
WHY SHOULD I MAKE THE SWITCH?

The long term effects of using chemicals and their combinations is unquantifiable and impossible to define. More people are experiencing allergies and sensitivities and terminal illnesses as a direct result of environmental pollutants. Our ongoing exposure can be accumulative so the more we can minimise chemicals and toxins, the better it is for our health and well-being. The manufacturing of chemicals that are found in most products creates further pollutants and environmental damage. By choosing organic you can help alleviate your impact and environmental footprint. 

WHY SHOULD I AVOID CHEMICALS IN SKINCARE PRODUCTS?

Your skin is extremely permeable. It transpires as well as absorbs, especially leave-on products like facial creams, hair dyes and make-up. Exposure to small amounts of various toxins everyday accumulate in the tissues and organs of your body. Recent scientific studies show that a lot of chemicals are toxic even at very low doses. Some chemicals may be the culprits of the infertility epidemic. If you're concerned about your hormones and infertility, you're better off avoiding unnecessary chemicals.  If you're pregnant or breastfeeding, your baby is more susceptible to the chemicals you place on your body.

DO YOU TEST ON ANIMALS?

We guarantee that all of our products and raw ingredients have not been tested on animals. All our products are Cruelty Free and Vegan. 

ARE YOUR PRODUCTS SUITABLE FOR VEGANS?

YES!  All our SKIN CARE products are free from animal by products. 

ARE ELYSIAN DE'LUXX PRODUCTS SUITABLE FOR BABIES?

Absolutely! All of our body care range is suitable for babies and children. 

WHAT PRESERVATIVES DO YOU USE?

We do not use preservatives on all our products (please check ingredients list). We use several plant based preservative systems dependent on the product. This includes small concentrations of natural plant based alcohol and extracts, native Australian extracts, vitamin E and natural antioxidants. Preservation is necessary and is there to protect the end user from harmful yeasts, moulds and bacteria. 

WHAT'S THE EXPIRY DATE?
For maximum efficacy and freshness, we recommend our products are used within 6 months of opening. When our unopened products are stored correctly (in a dry, cool place out of light) they are "safe" to use within 18 months of manufacture. If you live in an extremely hot climate, keep products out of direct sunlight in a cool, dark place. It’s best to think of skin care in the same way as you would fresh food. Ingredients are at their best when fresh and not heavily preserved. The expiry date is found on the bottom of the carton or on the label of the bottle.

 

Products that are in jars should be used within 3 months of opening. Always use a spatula to dispense product and replace the cap after use and keep watertight. Products should be stored below 25 degrees Celsius or 77 degrees Fahrenheit. 

I HAVE OILY SKIN CAN I STILL USE AN OIL?

Counterintuitive to what you may think, oils clear up congestion more efficiently than any other method as oils can dissolve oils that naturally occur in the skin as sebum penetrating deeply into the skin and breaking up blockages.

Essential Fatty Acids have numerous benefits for the skin as they act as building blocks in the skin cells, strengthening the skin’s surface layers for a smoother, healthier and younger-looking complexion. Omega 3 oils assist in controlling inflammation and Omega 6 oils can relieve a greasy feeling by thinning naturally occurring sebum found on the surface of the skin. They are also effective at easing eczema, psoriasis, and dandruff.

 

Defining beauty, Defining you 🤎